Ecommerce Operations Outsourcing

Ecommerce businesses often need support across orders, customers, marketplaces and returns. Geben Capital helps online brands create reliable offshore teams that keep daily operations moving.

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Challenges we solve

Order volume spikes

Seasonal peaks and growth surges overwhelm internal teams without scalable support.

Returns complexity

Managing returns, refunds and replacements is time-consuming and requires clear process discipline.

Marketplace management

Multi-channel selling creates admin overhead that diverts attention from growth.

Customer expectation

Fast, accurate responses to order queries directly impact repeat purchase and reputation.

Tasks & workflows

  • Shopify administration
  • Marketplace support (Amazon, eBay, etc.)
  • Product listing updates
  • Order management
  • Returns handling
  • Customer query support
  • Inventory admin support
  • Review and feedback monitoring

Who this serves

  • Online retailers and DTC brands
  • Amazon and marketplace sellers
  • Shopify store operators
  • Subscription brands
  • Businesses expanding into new markets

Ready to explore this service?
Book a consultation and we'll help you structure the right offshore team.

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Ready to build your next team?

Book a free consultation and explore how offshore delivery can reduce costs and support your growth.

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